Shipping policy

Processing Time

Orders are typically processed within 2-5 business days (excluding weekends and holidays). During peak seasons or promotions, processing times may be slightly longer.

Shipping Rates & Methods

Shipping rates are calculated at checkout based on order weight, destination, and selected shipping method.

We currently ship within the United States only. (Edit if you ship internationally.)

Delivery Estimates

Delivery times are estimates provided by the carrier and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather conditions, or unforeseen circumstances.

Warm Weather & Melt Disclaimer

Candy may be affected by heat during warmer months. We are not responsible for melting or heat-related changes once the order has shipped. Customers may choose to add expedited shipping or shipping insurance where available.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

Once an order has been shipped, responsibility transfers to the carrier. If your package is lost or arrives damaged, please contact us within 48 hours of delivery with photos so we can assist.

Returns & Refunds

Due to the nature of edible products, all candy and food items are final sale.
Please review our Returns & Refunds Policy for full details.

Order Issues & Support

If you have questions or concerns about your order, please contact us at:
[3sisterscandyjar]

We aim to make every order a sweet experience.

🍭 Warm Weather Heads-Up

Sweet treats + summer heat can get a little sticky!

Once your order is delivered, we can’t be responsible for melting caused by heat or weather.
🧊 Ice packs are optional, but highly encouraged during warm months, especially for gummies and chocolatey goodies.

🚗 Local Delivery — Straight to Your Door

We love delivering smiles (and sugar)!

🏡 Doorstep Drop-Off

  • Leave delivery notes at checkout (porch drop, gate codes, etc.)

  • Orders will be safely left at your door unless you request otherwise

🚫 Missed Deliveries

  • Please make sure someone’s home to grab the goodies

  • We’re not responsible for theft, weather damage, or melting once delivery is complete

❌ Changes & Cancellations

Need to make a change? No problem — just let us know before your order hits the road 🚙💨

Once an order is out for delivery, it can’t be canceled or refunded. Our candy crew is already rolling!

🏁 Local Pick-Up — Fresh & Fabulous

Swing by and say hello!

🍒 Pick-Up Info

  • Pick-up is FREE

  • Orders are made fresh after purchase

  • You’ll receive a notification when your order is ready for pick-up

  • Please bring your order confirmation

  • Orders not picked up within 48 hours may need to be rescheduled

🚘 Curbside Pick-Up

Too cozy to leave the car? We’ve got you covered!

If choosing curbside, please include:

  • Your vehicle make & color

  • Where you’re parked

We’ll bring the sweets right to your ride 🍬🚗💕